Terms and conditions

1. General aspects

The general terms and conditions of use of the website www.certcar.com, as well as, where applicable, of the associated subdomains or platforms, including b2b.certcar.com and affiliate.certcar.com, to the extent that they are operated by CERTCAR SRL, and of the services provided through them apply to the relationship between CERTCAR SRL (VAT no.: RO52064384, Trade Register no.: J2025047290005), the owner and administrator of the Site, and any person who visits and/or uses the Site.

Visiting and using this site is only permitted if you agree to these terms and conditions of use. Visiting and using the site are conditional upon their acceptance.

The terms and conditions of use are accepted by you through the simple fact of accessing the site, representing the agreement between you and us regarding the use of the site. By using our services, you confirm that you have read, understood and fully accepted the provisions of this agreement.

In order to adapt to users' needs, technical changes to the Site, changes to the services provided and legislative changes, this document may be updated periodically.

In the event of significant changes affecting the rights or obligations of Users, CERTCAR SRL may send a notification by e-mail to the address indicated in the User's account or directly on the platform, by displaying a clearly visible announcement or an information window.

Changes will not affect Orders already confirmed, Reports already generated or rights previously acquired by the User, unless the law requires otherwise or the change is necessary for the security of the Site, fraud prevention or compliance with legal or contractual obligations applicable to CERTCAR SRL.

If you do not agree with the changes made, please stop using the platform and contact us for clarification.

Using the Site and placing an order imply express acceptance of the informative nature of the Report, of the limitations regarding the availability and accuracy of data originating from third-party providers, as well as of the limitations of liability set out in this document.

2. Definitions

The terms below have the following meaning within this agreement:

Visitor - any natural or legal person who views one or more pages of our site;

User - any natural or legal person who accesses and uses the site to obtain reports;

Report - an informative document, generated electronically through the Site, based on the chassis number/VIN entered by the User, which aggregates, displays and/or structures data available at the time of the query in the databases of third-party providers, authorities, registers, commercial operators or other contractual sources used by CERTCAR SRL. The Report does not represent an official certificate, technical expertise, a guarantee regarding the condition of the vehicle, a legal assessment, a physical inspection report or a purchase recommendation;

Order - the request to issue a report, placed by completing the online form and making the payment;

Contract/Agreement - this document, namely the Terms and Conditions accepted by the User/Visitor, considered concluded at the moment of using/viewing the Site.

Credits – digital access units purchased by the User and recorded in the virtual wallet associated with the account, which may be used exclusively for generating the Reports available on the Site, under the conditions of this document. Credits do not represent electronic money, a payment instrument, a virtual asset or a general-purpose means of payment and cannot be used outside the Certcar platform.

Unique discount code - the code used by an affiliate or partner to identify the natural or legal persons who use the site upon the recommendation of the affiliate or partner;

Site – the platform www.certcar.com, as well as, where applicable, the associated subdomains or platforms operated by CERTCAR SRL, including b2b.certcar.com and affiliate.certcar.com, accessed by the Visitor/User;

Affiliate - the natural person who has completed the affiliation procedure;

Partner - the legal person who has completed the partnership procedure;

Third-party source – any public authority, public or private register, contractual provider, database operator, car service, insurer, repairer, manufacturer, importer, trader, technical platform, data aggregator or other entity from which CERTCAR SRL receives, accesses, queries or processes vehicle-related data. Data providers remain entities independent of CERTCAR SRL, and CERTCAR SRL does not control the way in which the data in their systems is collected, updated, corrected, deleted or completed.

3. Services offered

CERTCAR SRL provides, through the Site, digital information reports on vehicles identified by the chassis number/VIN entered by the User. The Report is generated automatically, based on querying the data providers available at the time of the order, and may include, depending on availability, technical data, identification data, vehicle configuration data, service history data, mileage history data, damage history data, estimates or value ranges, information on impact zones, information on major damage, data on roadworthiness inspections (ITP), provenance, equipment, model options, market values or other information existing at the level of third-party providers.

The User understands that not all categories of information are available for all vehicles. The absence of certain data, the existence of empty categories, the display of values in ranges, the absence of photographs, the absence of service records or the absence of damage records do not, in themselves, constitute a non-performance of CERTCAR SRL's obligations.

CERTCAR SRL may modify, restrict, suspend, remove or replace, temporarily or permanently, certain categories of data, sources, functionalities, reports, packages or services, where the data is no longer available, the data providers change the delivery structure, the data providers cease or restrict the provision of data, new contractual, technical or legal obligations arise, or there are suspicions of non-compliant use of the data.

The User understands that the structure of the Report may vary over time and from one vehicle to another, depending on the availability of data, the type of vehicle, the country of origin, age, manufacturer, vehicle category, the history reported to the data providers and the technical or contractual restrictions applicable at the time of the query.

The subsequent modification, removal or unavailability of certain categories of data does not affect the validity of Reports already generated and does not automatically confer the right to compensation, discounts or refunds, except in the cases expressly provided for by law or by this document.

CERTCAR SRL is not responsible for the truthfulness of the information provided; CERTCAR SRL is a collector of data and information about a vehicle from third parties authorised to obtain, process and transmit it to us, which is made available to you under the conditions of this agreement. If a vehicle is undergoing repair at an authorised service centre or is in another transitory situation at the time you place your order, it is possible that this data and information cannot be included in the report provided because the transitory situation has not been finalised.

The User accepts that they cannot claim, under any circumstances, damages from CERTCAR SRL in the event that the data and information provided through the report do not match reality. Under the conditions of this agreement, our liability is limited to the value of the order placed. We are not liable for indirect damages, consequential losses or moral damages.

The information provided is the property of the owner and administrator of the site, as well as of our providers, you having exclusively the right to use it in accordance with the Terms and Conditions.

Disclaimer clause:

1) We do NOT assume and have no responsibility whatsoever regarding the correctness, truthfulness and completeness of the data and information obtained by accessing and using our site. Your continued use of the site represents express acceptance of this clause. The Visitor and the User of the site expressly understand and accept that neither CERTCAR SRL nor our providers are in any way liable for the correctness, truthfulness and completeness of the data and information obtained through the report.

2) The responsibility for any association you may make between the data and information received through the report and a natural person belongs exclusively to you. CERTCAR SRL and our providers have no control over your actions and therefore will not be liable for your acts.

3) The Report is supplementary and indicative in nature and must not be used as the sole basis for purchasing, selling, evaluating, refusing to purchase, financing, insuring, repairing or any other decision regarding the vehicle. The User remains solely responsible for their final decision and has the obligation to verify the vehicle through independent means, including by examining official documents, consulting the competent authorities, physical technical inspection, verification at an authorised service centre, verification by an appraiser or automotive specialist and direct verification of the seller/owner.

4) The report provided may contain errors, omissions or incorrect data independently of our activity. The information provided is not and cannot be verified by us or our providers.

5) We recommend that you consult a specialist for the technical verification of the car you are interested in.

4. The ordering process

To place an order, the user must complete the following steps:

• Registration on the Site can be done by using an e-mail address and a password chosen by the User or, where applicable, through third-party authentication services such as Google or Facebook/Meta, to the extent that these options are available on the Site. CERTCAR SRL does not have access to the User's password. The authentication data is personal, and the User has the obligation to take the necessary measures to prevent unauthorised third-party access to their account. If the User is already registered, they may continue with the next step. After registration or, where applicable, after placing the order, the User will receive by e-mail the relevant confirmation regarding the creation of the account, the order or the purchase made.
• Logging in to our site;
• Entering the vehicle identification number (chassis number/VIN);
• Entering the discount code, if applicable;
• Verifying the information entered;
• Accepting this document, the Privacy Policy and the Cookie Policy, as well as confirming that: 1) you understand that delivery will begin immediately, losing the right of withdrawal in accordance with the law; 2) you understand and accept that CERTCAR SRL and our providers do not assume and have no responsibility whatsoever regarding the correctness, truthfulness and completeness of the data and information obtained by accessing and using the Site; and 3) you understand and accept that the responsibility for any associations you may make between the data and information received through the Report and a natural person belongs to you, CERTCAR SRL and our providers having no control over your actions and therefore no liability in this regard;
• Declaring the connection with the vehicle before completing the order – the mandatory selection by the user of one of the predefined reasons attesting to a legitimate connection (present or future) with the verified vehicle (for example: owner, person intending to purchase, buyer, etc.);
• Paying the price of the requested report with credits from your virtual wallet;
• Order confirmation by e-mail.

5. Prices and payment

The price of the report is 1 credit. Credits are obtained by topping up the virtual wallet. Access to the wallet is only available after registering on our site.

CERTCAR SRL offers you several promotional packages, the client choosing the package that best meets their needs.

The wallet is topped up through online payment by bank card, processed securely through Stripe. The complete bank card details are not stored on CERTCAR SRL's servers, but are processed by the payment processor, according to its own security standards and applicable policies.

Your credits have a validity period of 6 months from the moment the wallet is topped up with them. If successive top-ups take place, the validity period is calculated separately for each top-up. If the validity period of the credits has expired, they can no longer be used. Credits can be used at any time, without restrictions, during their validity period. Credits are not transferable.

If, following the query, no Report can be generated for the VIN entered or the Report does not contain any relevant historical information from the main categories verified by CERTCAR SRL, CERTCAR SRL may return, in full or in part, as the case may be, the credit used to the virtual wallet associated with the User's account, or may allow it to be used for a new query, according to the rules displayed on the site on the date of the order.

If the Report contains limited, partial or incomplete data, data displayed in ranges or only certain categories of information, this does not automatically confer on the User the right to a refund of the credit, because CERTCAR SRL's obligation consists of generating and delivering the Report based on the data available from third-party providers at the time of the query, not of guaranteeing the existence of a minimum volume of information for each vehicle. This represents an option of CERTCAR SRL, not an obligation, the user accepting that they receive the data and information recorded with authorised third parties about the indicated vehicle, regardless of its quantity.

Credits are not refunded if you have entered the chassis number of a vehicle other than the one for which you intended to obtain the report.

After confirming the payment for topping up the wallet, you will receive a confirmation e-mail.

6. Delivery policy

A completed order generates a report. After the order is registered and the use of the corresponding credit is confirmed, the User is redirected to the Report page. The Report will also be available in the user's account in the "my reports" section in electronic format and can be downloaded later in PDF format. The Report usually becomes available within approximately 3 minutes of order confirmation, but this timeframe is an estimate.

The generation and delivery times indicated on the site are estimates. The generation of the Report may be affected by the availability of data providers, maintenance, technical restrictions, temporary unavailability, updates, high traffic volumes, connectivity issues or other causes beyond CERTCAR SRL's control.

CERTCAR SRL does not guarantee the uninterrupted operation of the site, the digital services or the connections with the data providers. If the Report cannot be generated for technical reasons for a reasonable period, the User may receive the credit back in the virtual wallet associated with the account. We make every effort to provide the report as quickly as possible, but sometimes, due to causes beyond our control, we cannot ensure the prompt delivery of the report.

The Report can be viewed online and can be downloaded in PDF format. In the user's account, the report is available for 30 days. To obtain data and information about a particular vehicle again, the user must generate a new report for the provision of updated data.

CERTCAR SRL is not liable for the non-performance or delayed performance of its obligations when this is due to force majeure or a fortuitous event, in accordance with the provisions of the Civil Code, including, but not limited to: the unavailability or restriction of access to the databases used, the cessation of data provision by third-party providers, cyber attacks, failures of national or international internet infrastructure, measures taken by authorities, natural disasters or other events beyond CERTCAR SRL's control.

CERTCAR SRL will notify the User of the occurrence of such an event within a reasonable time, through a direct message or directly on the platform (for example, by displaying a clearly visible announcement or a pop-up window).

8. Use of the report. Prohibitions

The User is prohibited from reselling, sublicensing, commercially distributing, systematically publishing, automatically extracting, mass copying, modifying, falsifying, republishing, integrating into their own databases, using through scraping, crawling, data mining or other automated methods, or commercially exploiting the Report, the data in the Report or any part thereof, without the prior written consent of CERTCAR SRL.

The Report is provided exclusively for personal use, for the purpose of obtaining information about the vehicle indicated by the VIN. The User may present the Report to a person involved in the evaluation of the vehicle, such as a seller, buyer, service centre, appraiser, consultant, financier or insurer, exclusively in connection with the verified vehicle and without transforming the Report into a distinct commercial product.

The breach of any of the obligations set out in this section entitles CERTCAR SRL to suspend the User's access, refuse future orders, close the account, invalidate the remaining credits and demand full compensation for the damage caused, including reputational damage, the costs imposed by the data providers and any amounts owed by CERTCAR SRL to providers or third parties as a result of the User's conduct.

9. Suspension, limitation or refusal of access

CERTCAR SRL may refuse, suspend or limit access to the Site, account, credits, reports, functionalities or services, without prior notice, if there are reasonable suspicions of abusive, fraudulent, automated or illegal use, use contrary to this document, contrary to the rights of the data providers or of a nature to affect the operation of the Site, the image of CERTCAR SRL or CERTCAR SRL's contractual relationships with its providers.

This measure may also be applied in the case of use through bots, scripts, multiple accounts, attempts to circumvent technical limits, unauthorised resale, systematic copying of data, competitive use of the service, use for illicit purposes or transmission of the report in a manner that may mislead third parties.

10. Affiliation and partnership

CERTCAR SRL may make available to interested persons affiliation, collaboration or partnership programmes, through which unique discount codes, dedicated accounts, dashboards, commissions or other commercial benefits may be assigned, under the conditions established by CERTCAR SRL.

The conditions applicable to the affiliation programme are regulated separately in the page/document "Conditions regarding the Affiliation Programme", available on the Site. Persons requesting affiliate status have the obligation to read and accept these conditions before submitting the affiliation request or, where applicable, before using the assigned unique discount code.

The conditions applicable to the partnership programme are regulated separately in the page/document "Conditions regarding the Partnership Programme" and/or in an addendum or separate contract concluded between CERTCAR SRL and the Partner. In the event of a discrepancy between these general Terms and Conditions and the addendum/partnership contract, the provisions of the addendum/partnership contract prevail in the relationship between CERTCAR SRL and the Partner.

CERTCAR SRL reserves the right to approve, reject, suspend or terminate any affiliation/partnership request or collaboration, under the conditions of the applicable documents, in the event of abusive, fraudulent, illegal or harmful use or use contrary to the interests of CERTCAR SRL, its providers or the users of the platform.

11. Access by minors

The content of the site is not harmful to minors, however, in relation to the provisions of the Civil Code regarding consent to the conclusion of civil contracts, as well as the purpose of the services provided, we address exclusively users with a minimum age of 18.

12. Protection of personal data

For information on how CERTCAR SRL processes personal data, as well as the rights you have in relation to this data, please consult the Privacy Policy.

By accepting these rules, you undertake to use the data and information received through the report provided in compliance with confidentiality, namely GDPR legislation, and within the limits of the law. If the report received by the user is used illegally and/or in a harmful manner, the user will be liable for the damage caused to the third party, as well as for the damage to the image and reputation of our site and any other rights of CERTCAR SRL.

Since the Report may be used in a manner involving the processing of personal data, access to the Service is conditional upon the User declaring, prior to the order, a legitimate connection with the verified vehicle. The User is solely responsible for the truthfulness of this declaration and for any subsequent use of the Report involving the processing of personal data. If the declared purpose does not comply with the law or good morals, CERTCAR SRL may refuse to provide the Report.

The User is solely responsible for any association they make between the information in the Report and an identified or identifiable natural person, as well as for any subsequent use of the Report that may involve the processing of personal data.

13. Cookies

The site uses cookies and similar technologies for the operation of the platform, security, authentication, order processing, statistical analysis and other purposes described in the dedicated document. For detailed information on the cookies used, their categories, the providers involved, the storage duration and the manner of expressing or withdrawing consent, please consult the Cookie and Similar Technologies Policy.

14. Dispute resolution

In relation to the nature and specifics of the obligations assumed, CERTCAR SRL can only be held liable for gross negligence or intent.

Any disputes arising from or in connection with these Terms and Conditions will be resolved amicably between the parties, through direct negotiations.

If an amicable settlement is not reached within 30 days of the notification of the dispute, it will be resolved by the competent courts at the registered office of Certcar S.R.L., in accordance with Romanian law.

The User may submit complaints regarding any inconsistencies, discrepancies or apparent errors in the Report through the form available on the Site or at the e-mail address indicated in the Contact section. To allow a quick verification of the situation, we recommend submitting the complaint within 2 days of the generation of the Report, accompanied by documents or explanations supporting the existence of the alleged error.

CERTCAR SRL may verify the complaint within the limits of the available information and, where applicable, may request clarifications from the data providers. CERTCAR SRL does not guarantee the correction of data in the systems of third-party providers, but may send verification/correction requests to them when the complaint is sufficiently justified. This procedure does not limit the mandatory consumer rights provided for by the applicable legislation.

For complaints regarding e-commerce services, consumers may contact ANPC (the Romanian National Authority for Consumer Protection) at: https://anpc.ro.

If any provision of these Terms and Conditions is found to be null or unenforceable, this will not affect the validity of the other provisions, which will continue to produce full legal effects. The affected clause will be replaced by operation of law with a valid and enforceable provision that reflects as faithfully as possible the will of the parties and the economic purpose envisaged by the parties.

This document, together with the Privacy Policy and the Cookie Policy, constitutes the entire agreement between the User and CERTCAR SRL with respect to their subject matter and supersedes any prior understanding, promise, declaration or communication, written or verbal. For Partners, the Addendum supplements this agreement.

CERTCAR SRL has the right to assign, in whole or in part, its rights and/or obligations to any third party, including in the context of a corporate reorganisation, merger, division or the total or partial transfer of its activity, with prior notification of the User by e-mail to the address specified in the user's account or directly on the platform (for example, by displaying a clearly visible announcement or a pop-up window).

15. Contact

For any questions or requests regarding this document or the services provided, you can contact us at:

CERTCAR SRL

Address: Pantelimon, Șos. Cernica nr. 24-30, ground floor, ap. 3, Ilfov County

VAT no.: RO52064384

Trade Register no.: J2025047290005

E-mail: [email protected]